Vicinage

Terms of service

Effective date: 1 May 2026

These Terms of Service (“Terms”) govern your use of the Vicinage platform and any engagement services provided by Vicinage (“we”, “us”, “our”). By submitting an engagement request or using our platform you agree to these Terms.

1. Services

Vicinage provides on-the-ground verification, inspection, and due diligence services through a network of vetted local inspectors. Services include supplier verification, partner due diligence, property due diligence, and build oversight, as described on our website. Each engagement is governed by a specific Engagement Letter that sets out the agreed scope, deliverables, fees, and timeline.

2. Engagement process

Submitting a booking request does not create a binding contract. An engagement only begins once:

  1. We confirm the scope and fee in writing (via email or platform message);
  2. You accept the Engagement Letter; and
  3. The applicable fee has been paid or payment terms have been agreed.

We reserve the right to decline any engagement request at our sole discretion.

3. Fees and payment

Fees are quoted in USD or NGN as indicated. Prices published on the website are indicative; the binding price for your engagement is confirmed in the Engagement Letter. Payment is due prior to commencement of field work unless otherwise agreed in writing. All fees are non-refundable once field work has commenced, except as set out in clause 7.

4. Deliverables and SLA

We commit to delivering a structured written report within the business-day SLA stated in your Engagement Letter, measured from the completion of the site visit. SLAs run on Nigerian business days (Monday–Friday, excluding Nigerian public holidays) unless otherwise stated. Force-majeure events (security restrictions, natural disasters, infrastructure failure, acts of government) that prevent site access suspend SLA timers; we will notify you promptly if this occurs.

5. Your obligations

You agree to:

  • Provide accurate and complete information when submitting a request;
  • Obtain any consents required from third parties for us to conduct the engagement;
  • Not use our reports for any unlawful purpose;
  • Keep Engagement Letters and reports confidential and not share them with parties other than your authorised advisers without our written consent.

6. Limitations of scope

Our reports reflect findings at the time of the site visit. We do not provide legal advice, investment advice, or auditing services. We cannot guarantee the accuracy of third-party documents reviewed (e.g., title deeds, CAC certificates) and recommend independent legal or professional verification of key documents. Our verification of physical premises does not constitute a warranty that any entity is solvent, creditworthy, or free of undisclosed liabilities.

7. Liability and remedies

Our total liability to you for any claim arising from an engagement shall not exceed the fee paid for that specific engagement. We are not liable for indirect, consequential, or punitive losses, including lost profits or business opportunities.

If we fail to deliver a report within the SLA due to reasons within our control, your sole remedy is a pro-rata fee credit for days delayed, unless otherwise agreed in the Engagement Letter.

8. Intellectual property

Upon full payment, you receive a non-exclusive licence to use the report for your internal business purposes. We retain all intellectual property in our methodologies, templates, and systems. You may not resell, re-publish, or represent our reports as your own work.

9. Confidentiality

Each party agrees to keep the other’s confidential information (including report contents, pricing, and business information) confidential and not disclose it to third parties without prior written consent, except as required by law.

10. Data protection

Personal data you provide is handled in accordance with our Privacy Policy. By using the platform you consent to the collection and processing of your personal data as described therein.

11. Governing law and disputes

These Terms are governed by Nigerian law. Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration in Lagos, Nigeria under the Lagos Court of Arbitration rules, unless you and we agree otherwise in writing.

12. Changes to these Terms

We may update these Terms from time to time. We will publish the updated version on this page with a new effective date. Continued use of the platform after the effective date constitutes acceptance of the updated Terms. Material changes will be communicated by email to registered users.

13. Contact

Questions about these Terms should be directed to hello@vicinage.ng.